Legal notice

The Marseille Municipal Museums Online Ticket Office/Shop has been developed by Safran Solution - Marseille, linked to the Marseille Municipal Museums institutional site, and reviewed by the External Communications Department (DCE), which is part of the General Services Department.
The site is updated by the Museums Department, which is part of the Department of Culture, in conjunction with the DCE and all the relevant departments.
The site's technical maintenance and hosting are carried out by the Information Systems Department (DSI), which is affiliated with the Transforming our Practices Department.
For any information related to its operation, use, or in case of a fault, please contact:

Official website of the City of Marseille

https://www.marseille.fr
Hôtel de Ville de Marseille
13233, Marseille Cedex 20
Tél: +33 (0)4 91 55 11 11

Editorial, design and production committee

DCE – Service Internet et Médias Sociaux, (SIMS)
3 rue de la Prison
13233, Marseille Cedex 20
Tél: +33 (0)4 91 55 14 69 87 / +33 (0)4 91 55 11 11

Technical Management

Direction des Systèmes d'Information (DSI)
42 avenue Roger Salengro
13233, Marseille Cedex 20
Tél: +33 (0)4 91 55 96 00 / +33 (0)4 91 55 11 11

Publication Manager:

Directeur Général des Services

Linking to "marseille.fr"

The City of Marseille Municipal Museums website permits any website or other medium to quote from it or to set up a hyperlink to its content provided that:
- the pages concerned are not embedded within the pages of another site, but are accessible by opening a new window
- the source is quoted for each link, in particular when it is a direct link to content.

Permission to set up a link is granted for any medium, with the exception of those disseminating information of a controversial, pornographic or xenophobic nature or which may, to a large extent, be offensive to the general public.
Any use of links to the "marseille.fr"website for commercial and advertising purposes is prohibited.
The City of Marseille reserves the right to request the removal of any link that it considers to be inconsistent with its editorial policy.

Establishment of links to third party sites

The City of Marseille cannot be held responsible for external hyperlinks or the content of the third-party sites that they link.

All content present on the "marseille.fr" website, either owned by the City of Marseille or permitted to be reproduced and represented, is covered by copyright law. Any reproduction, in whole or in part, and any representation of the substantial content of this site, of one or more of its components, by any process whatsoever, without the express authorisation of the City of Marseille, is prohibited and constitutes an infringement punishable by articles L 335-2 and seq. of the Intellectual Property Code.
Copying these various security objects to paper for private use is permitted in accordance with Article L 122-5 of the Intellectual Property Code

Their reproduction, in whole or in part, without the prior written consent of the author, is strictly forbidden.

The City of Marseille's logo

The City of Marseille's logo is the property of the City.
Any reproduction, in whole or in part, of this trademark without prior written consent is prohibited. Any modification of its proportions, colours, elements or components is strictly forbidden.

Credits

- All the photographs presented on this site are protected by the Intellectual and Artistic Property Code.
Some may be reproduced with the permission of the City's Communication Department, quoting the author and source.
These requests should be addressed to:
Direction de l'Information Digitale et Éditoriale
3 rue de la Prison
13233, Marseille Cedex 20

The City of Marseille does not provide free or royalty-free images for publication or commercial use.

- The images that illustrate the site come from the City of Marseille's photo library and from online image libraries (Fotolia, etc.). Should any images come from different or unidentified sources, their rights are reserved.

Protection of personal information

The City of Marseille publishes a number of websites from web addresses ending in marseille.fr, including the municipal museum site, the main site being https://www.marseille.fr.
These sites are primarily designed to disseminate cultural and museum programmes and, more generally, to provide local information on current events in the municipality of Marseilles.
In this context, certain personal information is used.

What is personal information?
Any information that makes it possible to identify, directly or indirectly, an individual.

What is meant by ‘use’?
Any action carried out using personal data, such as collection, recording, extraction or deletion.

These operations are carried out in compliance with the amended 1978 French Data Protection Act and the European Regulation on the protection of personal data (known as the « GDPR »), which came into force on 25 May 2018, and are contained in the local authority's register of operations.

When personal information is collected on the main site and the institutional sites, it results from voluntary input of personal information by visitors.
The personal information collected in this way is used to send information to the relevant departments in connection with:
- information requests (e-mail, newsletters)
- online orders via the Marseille museums' online Ticket Office/Shop
- participation in competitions
- missions conducted as part of the online services provided by the City of Marseille.

These online services have dedicated sites that can be accessed directly from "marseille.fr" as well as on other City of Marseille institutional sites.

The "marseille.fr" website is hosted by the Fiducial Cloud company, on servers located in Marseille and Paris.

The users of this information are the duly authorised staff of the City of Marseille. The City of Marseille will treat the data confidentially for the time required to process the request or application and in compliance with current legal deadlines.

As a concerned person, you have the right to access, rectify and delete your personal information.
You may exercise these rights by contacting the Data Protection Officer (DPO) of the City of Marseille directly at the following e-mail address: ou par courrier à l’adresse postale suivante :
Délégué à la Protection des Données - DPO
Ville de Marseille, DSI
42 avenue Roger Salengro
13233, Marseille Cedex 20

Should you have any unresolved disagreement regarding the use of your personal information, you can contact the CNIL directly at the following addresses:
- https://www.cnil.fr/fr/vous-souhaitez-contacter-la-cnil
- CNIL, 3 place de Fontenoy, 75007 Paris
- Telephone: +33 (0)1 53 73 22 22

Cookies disclaimer

The only cookies used on the billetterie-musees.marseille.fr website are technical cookies, i.e. those that are essential for the website to function properly.
Examples of technical cookies: knowing whether or not you are logged in to your customer area, managing your selection of products or services (the shopping cart).

What is the current policy?

The storage of information on a customer's device or access to information already stored will only be carried out with the prior consent of the customer, unless these actions are strictly necessary for the supplier to provide a service expressly requested by the subscriber or customer.

How can I delete cookies linked to my internet browsing on marseille.fr?

You can choose to deactivate cookies in your browser at any time by following the instructions provided in the help section of your browser.
You can also configure your cookies by going directly to your browser's settings.
- Google Chrome : https://support.google.com/chrome/answer/95647?hl=en
- Internet Explorer : https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d#ie=ie-11
- Mozilla Firefox : http://support.mozilla.org/fr/kb/activer-desactiver-cookies
- Safari : https://www.apple.com/legal/privacy/en-ww/cookies/